Manager, Case Management Services
in Multiple Locations

Multiple Locations
Halifax, NS | Nova Scotia, NS | Dartmouth, NS | Moncton, NB | Toronto, ON
Full-time - Permanent
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Competition Number: 568685217
Company Website:
For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.
Job Title: Manager, Case Management Services Department: Health and Disability Competition: 85724 Internal/External: Both Employment Type: Full Time Permanent Location: Ontario, Quebec, New Brunswick, Nova Scotia, Remote available Salary: Comprehensive Compensation Reports To: Director, Group Disability Management
The Opportunity:
The insurance business isn't just about claims - it's about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It's in those moments that our members put their trust in us to provide the guidance they need to navigate their recovery. They aren't just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.
In this collaborative role, the Manager, Case Management Services is responsible for leading a qualified team of high-energy people through providing ongoing direction and support to ensure service standards and metrics are met. You will manage the human resource processes including, workforce planning and recruitment, training, and performance management. Reporting to the Director, Group Disability Management, the Manager will work closely with their peers in our Atlantic, Ontario and Quebec regions to assist in strategic planning and annual budgeting activities of the department. Ensuring delivery of quality disability management products to our customers, the Manager is responsible to the formulation and maintenance of disability management best practices for Medavie Blue Cross.
As the ideal candidate, you are able to understand the goals of the organization and translate them into plans for the Health and Disability Management department through your innovative problem solving skills. Your previous employees would say you possess a high level of integrity and accountability while demonstrating flexibility and initiative. You can easily build effective relationships, both with internal and external stakeholders and thrive in a fast paced environment where you can prove your exceptional organization and prioritization capabilities. Your intermediate to advanced computer skills compliment your ability to multitask while remaining focused on the details.
Education: A bachelor's degree in a relevant program and/or a combination of relevant work experience.
Work Experience: Five to ten years of related experience in group insurance, specifically within health insurance and/or disability case management with progressive management experience.
Other Qualifications:
  • Demonstrated ability to be able to understand the goals of the organization and translate them into plans for the health and Disability Management department through your innovative problem-solving skills
  • High level of integrity and accountability while demonstrating flexibility and initiative
  • Proven ability to build effective relationships, both with internal and external stakeholders
  • The ability to work in a fast-paced environment, with demonstrated function of effective organizational and prioritization capabilities
  • Experience creating and establishing new processes, process alignment and process efficiencies that support desired business outcomes
  • An effective communicator, mentor, and coach with experience leading teams of varying skill and knowledge
  • Demonstrated ability to build team confidence, effectiveness, and performance during significant organizational and divisional change
  • High technical aptitude and the ability to understand system and process linkage as it related to process and service delivery
    Language Skills: English, French would be considered an asset.
    We are an Equal Opportunity Employer.
    Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential -a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.
    For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.
    We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
    Job Segment: Case Manager, Claims, Equity, Manager, Healthcare, Insurance, Finance, Management
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    About Medavie Blue Cross

    Join an exceptional organization!

    Medavie Blue Cross is proud to be one of Canada's Most Admired Corporate Cultures. The insurance business is about more than just claims - it's about relationships too. As a not-for-profit health care provider, caring for our employees, our clients and our communities is core to who we are.

    Why Work with Us?

    Medavie Blue Cross is a leading member of the Canadian Association of Blue Cross plans that collectively provide coverage to over seven million Canadians. As a not-for-profit organization, we provide health, dental, travel, life and disability benefits to individuals and organizations, and administer various government-sponsored health programs. Our shareholders are the employees, clients and communities we serve. We channel an annual social dividend to the Medavie Health Foundation as part of our commitment to helping Canadians live their best lives, both mentally and physically.

    Engaging Culture

    We've been recognized as one of Canada's Top 10 Most Admired Corporate Cultures, and embrace this honour every day. We are big enough to make a difference but small enough that everyone can have a voice, influence outcomes and see the impact of their work. You'll join a team of talented individuals who have passion, experience and motivation to make a difference in the lives of customers. People stay because of the relationships they form with coworkers and customers.

    Total Rewards Package

    We offer competitive compensation and great benefits like a comprehensive health and dental plan that is 100% paid by us, pensions with contribution matching, RRSPs, and short and long-term disability and life insurance. We strive to provide a stable work environment dedicated to long-term, healthy employment relationships so you can excel in what you do.

    Healthy Work Environment

    Our work environment enables employees to be respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. We are committed to our employees' health and wellbeing, but we know improving health outcomes starts with us. That's why we believe employees who are given flexibility and are able to balance their career and lives will contribute more.

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