Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Medavie is seeking an experienced and dynamic Vice President, Life and Disability to oversee our claims operations. This role is pivotal in supporting our insurance business, ensuring alignment with corporate objectives and advancing the value of our life and disability services.

Key Responsibilities

• Strategic Leadership: Provide direction and oversight for life and disability operations, ensuring consistency with Medavie Blue Cross' corporate objectives.
• Market Initiatives: Lead initiatives to enhance the value of life and disability services, reflecting market needs and client requirements.
• Sales Support: Collaborate with the sales team to develop new business, retain existing clients, and build robust client management capabilities.
• Profitability Assessment: Partner with sales and underwriting to assess profitability and execute operational plans for resource optimization.
• Customer Experience: Enhance customer experience through curated care approaches, ensuring client commitments are met.
• Results Delivery: Achieve strong results with managed risk and high-quality service delivery.
• Employee Engagement: Drive strategies for employee attraction, retention, and engagement within the disability operation.
• Process Improvement: Oversee process improvement and expense management initiatives, championing continuous improvement priorities.

Required Qualifications

Education :

Undergraduate degree in a related field, business degree and Masters degree would be considered an asset

Work Experience :

Minimum of 15 years progressive experience in a complex service based industry, within the healthcare/disability insurance field with a minimum of 10 years of operations leadership experience

Skills

• Strong understanding of life and disability insurance and services.
• Proven success in operational leadership roles in a claims management environment.
• Ability to engage leaders and staff, driving commitment to service excellence.
• Financial acumen and comfort with data and key performance metrics.
• Ability to assess client needs and deliver on expectations consistently.
• Strong relationship-building skills with internal stakeholders.
• Leadership skills to guide a national team, with strong communication and decision-making abilities.
• Impeccable communication and presentation skills and comfort in client settings

Language Skills :

Bilingual preferred but certainly not required.

Leadership Accountabilities

Values and Ethics :

Act as a role model and coach on how to demonstrate our core values and ethics and integrates these into department practices.

Engagement:

Communicates vision and department plans with clarity and commitment to motivate staff and promotes collaboration amongst key stakeholders.

People Management :

Develops and supports talent management practices.

Strategic Thinking:

Continuously evolves life and disability operational strategies based on business priorities and company goals

Action Management :

Leads strategy execution to deliver corporate priorities while positioning to deliver for the future.

Financial Management :

Assesses financial impacts of life and disability management practices across the organization and implements strategies to achieve efficiencies.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .