Workforce Specialist
in Halifax, NS

Halifax, NS
Full-time - Permanent
Experienced
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Competition Number: 1850_Halifax_NS
Workforce Specialist
Halifax, NS, Canada Req #1850
Monday, October 31, 2022
We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
The Workforce Specialist will be responsible for supporting both internal and external technicians though trouble shooting of service or installation of residential cable, Internet, telephone and home security. This role is important for communication with respect to customer, process and service issues. The successful candidate will be customer focused, have exceptional analytical and communication skills coupled with the skills sets to manage in a fast paced, environment.

Duties and Responsibilities:

  • Provide real-time support to operations and contractor technicians
  • Identify process and/or training gaps through daily interactions with field operations
  • Provide feedback in order to facilitate process improvements
  • Take initiative to support continual improvement
  • Key feedback channel for system and service issues
  • Interacts with other Eastlink departments to resolve customer issues quickly and with 1st call resolution

Qualifications:
  • 1-2 years' experience providing technical related support in a service related organization
  • Customer Service Focused
  • Time Management Skills
  • Strong Communications skill, both written and oral
  • Flexible / Adaptable
  • High sense of Accountability
  • Technically inclined; Excel, word, and outlook usage is high and will need to be comfortable learning and working with our internal software programs.
  • Intermediate knowledge of telecommunications and the cable / entertainment business an asset
  • Ability to work in a 7 day /week, multi-shift environment

Employees who work from home are occasionally required to attend in-person meetings in the workplace. To maintain the health and safety of our teams, the successful candidate must provide proof of full vaccination against COVID-19 upon hire, subject to Federal Human rights law.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here!
Other details
  • Pay Type Hourly
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About Eastlink

Our Story
In the early 1970s, Eastlink entered the cable television business in Amherst, Nova Scotia with a handful of employees and a single cable license. Since then, this Platinum Status Canadian Best Managed company has grown to more than 1,700 employees delivering world-class communications, entertainment, television and advertising services to hundreds of thousands of residential, business and public sector customers in Atlantic Canada, Ontario, Quebec, Alberta, Manitoba, British Columbia and Bermuda.
Eastlink has been heralded as a pioneer in the Canadian telecommunications landscape and carries the distinction of being the first cable company in Canada to enter the telephone market, and the first in North America to combine cable, Internet and telephone service in a communications and entertainment bundle.

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