Smithers Community Services Association is a non-profit organization that believes in raising the bar on what it means to do a good job. As a member of the Smithers Community Services team, you are fully engaged in your work, you take personal responsibility for your experience with the Association, you are a professional who operates from a place of ethics and integrity and you are prepared to evolve, change and grow as a result of working here.

PROGRAM: Better at Home

POSITION: Better at Home Program Coordinator

Date Posted: April 27, 2024

Closing Date: May 17, 2024 (noon)

JOB TYPE: Regular Part-time (14-21 hours per week and some casual hours)

COMPENSATION: $28.00 - $30.00/ hour

PROGRAM SUMMARY:

Better at Home helps seniors living in Smithers & Telkwa with simple non-medical, day-to-day tasks so that they may continue to live independently in their own homes and remain connected to their communities. The Better at Home program offers seniors an array of customized supports that contribute to their ability to remain living independently in their own homes.

POSITION SUMMARY:

The Better at Home Coordinator is responsible for the delivery of the Better at Home program. The coordinator will develop and operate the program, including recruiting, screening, training and monitoring staff, contractors, and volunteers. The coordinator will maintain the program database, prepare all required documentation and reports, and participate in ongoing program development and evaluation.

REPORTING RELATIONSHIPS:

Reports To: Seniors Program Manager

Direct Reports: Housekeeper

PRIMARY RESPONSIBILITIES:

• Coordinate all aspects of the Better at Home Program, including client referrals, volunteer intake, volunteer/client matching, participant feedback, and program evaluation.
• Respond to program inquiries over the phone and in person.
• Conduct and monitor needs and means assessments to customize service offerings to client needs.
• Recruit, screen, train, and monitor volunteers. Provide opportunities for volunteer evaluation, promotion, and recognition.
• Assess and negotiate terms for service provision with local contractors.

• Establish and support program advisory committee, participate in community partnerships and networks that dovetail with the Better at Home program, illuminate gaps and concerns within the community.
• Coordinate (when possible) volunteer opportunities for groups, families, schools, and corporations.
• Maintain program database and current records of activities for reporting purposes and outcomes tracking. Complete written reports and evaluations as required, including annual report.
• Create a community outreach and awareness strategy that utilizes various forms of publicity, advertising and information sharing, and ensures program is accessible to people from language groups other than English.
• Work within annual program budget in collaboration with the Seniors Program Manager.
• Seek financial support to operate and sustain the program, engaging multiple funders and community stakeholders.
• Coordinate publicity and advertising, including posters, advertisements, and brochures.
• Actively participate in performance and program evaluations
• Participate in “in service training” as required.
• Performs other related duties as required

QUALIFICATIONS:

Education

• Completion of Grade 12 education.
• Two years of experience in a similar role, or an equivalent combination of education and experience.
• Relevant educational background may include courses in Senior Services, Program Coordination, or Social Services.

Knowledge and Experience

• Hands-on experience working with senior citizens and managing volunteers.
• Track record of successful proposal and grant application writing, along with other fundraising activities.
• Proficiency in utilizing various media channels for marketing and promotional purposes.
• Solid experience in project coordination or management, including budgeting, reporting, outcome measurement, and project evaluation.
• Certifications in Occupational First Aid.

Skills and Abilities

• Ability to work with, and provide consultation to community agencies and staff.

• Self directed and works well independently and as part of a team.
• Possesses excellent written and verbal communication skills.
• Motivated, well organized and detail orientated person with the ability to prioritize.
• Demonstrated ability to interact positively with SCSA board, staff, clients and the public in person and over the telephone.

Working Conditions

• Regularly scheduled hours of work between Monday and Friday
• Office environment with routine office procedures

ADDITIONAL REQUIREMENTS:

• Be familiar with and adhere to the philosophy, policies and procedures of the Association.
• Represent the Association positively and professionally at all times.
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.

• Undergo a Criminal Record Search as and when required by the Association.

• Actively participate in regular performance evaluations.
• Possess a valid Class 5 Driver's License.

SCSA's 10 Key Operating Principles:

1. Transparency: We communicate openly and honestly both internally and externally, sharing relevant information and feedback.
2. Collaborations: We work together with our partners, clients, and communities, leveraging our diverse strengths and perspectives.
3. Innovation: We embrace change and creativity, seeking new ways to improve our products, services and impact.
4. Diversity, Equity, Inclusion and Accessibility (DEIA): We value diversity, equity and inclusion, and strive to make our work accessible and valuable for all.
5. Accountability and Sustainability: We take responsibility for our actions and outcomes, and ensure that we operate in an ethical and sustainable manner.
6. Effectiveness and Efficiency: We deliver high-quality results, using our resources wisely and optimizing our processes.
7. Human Centric: We put people first, caring for the well-being and satisfaction of our staff and clients.
8. Policies and Implementation: We follow clear and consistent policies and implement them effectively with a focus on equitable procedure.
9. Fairness, Consistency and Dignity: We treat everyone fairly and consistently, respecting their rights and dignity.
10. Privacy and Boundary: We respect the privacy and boundaries of our stakeholders, clients and staff, protecting personal and confidential information while guarding staff capacity.

Smithers Community Services Association ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: April 2024