We're looking for a passionate and detail-oriented Customer Service Supervisor to join our growing team! In this pivotal role, you'll play a key part in ensuring a seamless customer experience across all channels, from social media to on-site festival support.
What you'll do:
- Oversee daily operations and ensure timely responses to all customer inquiries (email, social media, phone)
- Develop and maintain a strong customer service culture, setting and achieving satisfaction goals
- Manage a team of volunteers during the festival, providing training and supervision
- Develop and implement a cohesive communication strategy across all platforms (email, social media, etc.)
- Analyze customer service statistics and create insightful reports
- Act as the dedicated point of contact during the festival, providing 24/7 support (including emergency situations)
- Champion the Shambhala spirit – fostering a welcoming and friendly environment
What you bring:
- Minimum 2 years of experience overseeing customer relations
- Outstanding written and verbal communication skills
- Strong understanding of customer service best practices
- Excellent leadership and interpersonal skills
- Familiarity with productivity software (G Suite, MS Office)
- A passion for music festivals (a plus!)
Thriving in our world means:
- Adaptability and Initiative: You can handle a fast-paced environment, manage multiple tasks, and take ownership of projects.
- Organizational Prowess: You're detail-oriented, self-motivated, and comfortable working with tight deadlines.
- Festival Spirit: You're comfortable working outdoors, navigating crowds, and maintaining focus amidst the excitement.
- Embracing Diversity: You can work effectively in a culturally diverse environment and embody the Shambhala spirit – love, magic, and welcome!
The Contract:
This position starts as part-time in April (approx. 10 hours/week), transitioning to full-time for June, July, and August, with on-site work in Salmo being required during July (up to 12-hour shifts and potentially over 40 hours per week, during showtime). Be prepared to live and camp outdoors in variable weather conditions.
Wage: $21.00
To apply, submit your resume & cover letter.
Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.