Position Summary:

The primary responsibilities are to assess multi-barrier immigrant and refugee participants. The responsibilities include assessing specific settlement needs and assets for participants facing multiple barriers, and develop individualized support action plans, facilitate information and orientation workshops focused on life skills, provide outreach visitation as needed, conduct follow-up assessments and prepare exit plan, liaise with other social service agencies and health care providers involved with participants and maintain program statistics for purposes of evaluation.

Reporting Structure:

Reports to Settlement Services Coordinator

Prime Functions:

Facilitating and delivering effective Case Management Settlement Services

• Provides accompaniment to multi-barrier participants for medical appointments as needed, and offer practical, hands-on support while in clinics, hospitals, labs, and any other health care services for them to be able to navigate the healthcare system
• Monitors participants' attendance to medical appointments and problem solve with them about any missed appointments
• Works closely with the Settlement Services Coordinator in program planning and delivery for multibarrier families
• Engages in outreach to make connections with newly arrived (including those transitioning from RAP) and/or “hard to reach” families
• Carries out intake and assessment with participants, and develops wraparound support plans through one-on-one consultation with participants
• Develops, updates and delivers information and orientation group workshops on Life and Essential Skills, Literacy and Numeracy, Employability Skills, and Social and Emotional Support and other relevant themes
• Facilitates communication between various systems including health care system and participants who have language and cultural barriers; follows up with participants/referral agencies to assess effectiveness of services and referrals
• Provides home outreach and visitation for participants as needed
• Obtains participant's written consent for the release of information to agencies on an as needed basis

Participating as a proactive member of the Immigrant Services team

• Maintains regular contact and consultation with community agencies to ensure participants' access to required services and resources and to monitor, discuss and evaluate participant cases
• Ensures effective two-way communication between Immigrant Services team and KCR; Assists in identifying gaps and issues in the delivery of Settlement services including Case Management
• Markets and promotes Settlement services under the direction of the Settlement Services Coordinator
• Participates actively in professional development and training opportunities
• Participates in team meetings; Assists in short- and long-term planning

Monitoring, documenting and maintaining accurate participant settlement data

• Generates and submits monthly activity reports to the Immigrant Services Manager
• Accurately inputs and maintains participant information and progress on iCARE and participant files
• Prepares exit plans for participants, provides follow-up and collects evaluation data
• Ensures participants sign KCR disclaimers
• Ensures that all participant information files are maintained in a confidential manner and disposed of in a secure fashion

Qualifications:

• Post-secondary education (diploma/degree) in Human Service field, health care field or the equivalent combination of education and experience
• Experience addressing settlement needs and challenges faced by multi-barrier immigrants and refugees or with individuals facing social, emotional and mental health issues/ trauma
• Familiarity with issues facing newcomers and vulnerable populations and barriers facing immigrants in regards to integration in education, social, cultural, and economic aspects of Canadian life
• Knowledge of community resources and agencies, including professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the participants
• Experience working alongside the healthcare system an asset
• Experience using case planning and case management principles an asset
• Excellent interpersonal, cross-cultural, written and verbal communication skills
• Language or cultural proficiency, knowledge and experience in cross-cultural communication and service methods appropriate to clients with low Literacy and low English skills
• Language and cultural proficiency in Arabic, Farsi, is preferred
• Demonstrate computer proficiency, including use of Microsoft Office suite and related databases (iCARE)
• Ability to set boundaries and self-care (e.g. knowing the boundaries – financial, personal, medical, legal, conflict of interest, confidentiality)

Benefits:

• 3 weeks vacation
• Paid sick leave
• Group benefits include extended health, dental, and paramedical
• Health spending account
• Pension contribution
  

Application Process:

KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply.

We will strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates in all aspects of the recruitment and selection process.

If you require accommodation as part of the application process, please contact the Director of Services at our main office at 250 763 8008.

About KCR Community Resources:

KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives.

We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions.

We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.