Job Title: Service Desk Specialist (Bilingual)Job ID: AT2395518624Location: Brampton, ON Overview:Serving the world from their Canadian home and their global offices, our client is an international space mission partner and robotics & space operations, satellite systems, and GeoIntelligence pioneer with a 50-year story of firsts on and above the earth. Today, they're leading the charge towards viable moon colonies, enhanced earth observation, communication in a hyper-connected world, and more. They're fueled by a pioneering spirit that carries us beyond. And together they enable highly skilled people to continually push boundaries and tackle big challenges requiring solutions that endure and inspire. Are you ready to launch the next stage of your career in the new space economy? We would love to hear from you! We're on the hunt for a Service Desk Agent for their Information Technology team at their Brampton, Ontario office.What you will be doing:

• Supporting all three business areas in GeoIntelligence, Robotics & Space Operations, and Satellite Systems, our corporate team knows from experience that working in a hands-on learning environment enables us to collaborate across disciplines and get the job done.
• From HR and Finance to IT and Communications, everyone is committed to reaching new heights and advancing humanity's place in the universe and here on Earth. As the Service Desk Agent, you will primarily be responsible for serving as the first point of contact for customers handling internal Tier 1 Service Desk phone calls, tickets and chats.
• Additional duties will include, account administration, software, and hardware troubleshooting diagnosing problems, installing software, creating end-user documentation, and other tasks associated with end-user readiness and support.
• You will provide computer support to all the company staff (Engineering, Administrative, Information Technology, etc.) within established Service Levels.

What you must have:

• Successful candidates must obtain and hold security clearance at the reliability status level, and pass security assessment for the Controlled Goods Program (CGP) and ITAR.
• Candidates must also be fluent in both English and French languages and must be flexible on work schedules, as the Service Desk provides extended support hours (7:00 am-8:00 pm Eastern).
• Work is generally supervised and performed in accordance with established objectives and guidelines. Technical guidance is provided by the Team Lead, Senior Information Technology Analyst, or Manager.
• The Service Desk Agent takes some independent actions regarding assigned work. Decisions are typically made within established guidelines.
• You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.
• Provide support to ensure stable, reliable desktop systems to the company's user community across all offices.
• Should have functional knowledge of ITIL best practices, and stay abreast of new technologies.
• Use enterprise IT Service Management application to enter, manage, triage, and resolve Incidents and Service Requests
• Enter accurate information is captured for tickets submitted via telephone, voicemail, email, and messaging apps.
• Use customer service skills to clearly and effectively communicate with end-users in English and/or French languages, using corporate telephony and messaging tools
• Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
• Perform basic analysis, troubleshooting, and investigation into the network, server, storage, and enterprise application issues and inquiries
• Maintain current knowledge and expertise in Windows 10, Active Directory, SCCM, Microsoft Office, network and security tools, and remote access, administration, and software deployment tools

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.