Client & Sales Support Coordinator (Bienenstock)

About Us

At Bienenstock, we are transforming the way children and communities connect with nature. Our mission is to design immersive, resilient, and inspiring places using natural processes and materials that empower people of all ages to play, learn, and thrive.

Position Overview

As the Client & Sales Support Coordinator, you will play a vital role in ensuring a seamless experience for clients and delivering high-impact support to the Sales Team. This position bridges client care, operational execution, and internal collaboration - contributing to sales efficiency, revenue growth, and exceptional customer satisfaction.

This role is ideal for someone who is motivated by purpose-driven work and eager to contributeto a team thats reshaping outdoor learning and play. Your strong organizational skills andclient-relationship expertise will help the team to deliver high-quality projects for schools andcommunities.

Key Responsibilities

Client & Sales Support

• Serve as the first point of contact for select inbound client inquiries and participate indiscovery calls as needed.
• Assist and collaborate with Sales Representatives to create and update quotes, preparecompelling client resource folders, and execute timely, thoughtful follow-ups that keepopportunities moving forward.
• Assist the Sales team in reviewing incoming tender and RFP documents to identifyproduct alignment, assess fit, and support timely, strategic responses.
• Independently manage small-scale orders (typically under $20K), and seamlesslytransition complex or high-value orders to the appropriate Sales team member.
• Guide clients to the online shop for qualifying orders and provide support for web-basedtransactions. Coordinate with logistics, shipping, and customer service teams to address order issues as needed.
• Champion high-quality post-sale client experience by sending proactive maintenance reminders, offer value-added touchpoints (e.g., educational walk-throughs on qualifying orders), and following up on product and service satisfaction and reviews.

Operational Support

• Own the intake and tracking of incoming maintenance requests. Collaborate cross-departmentally to determine appropriate solutions and prepare tailored maintenancecontracts as needed.
• Under the direction of the Sales Manager, support a variety of sales administration tasks
  as needed including updating SOPs, client-facing documents, and sales resources.
• Support the team by maintaining accurate and timely data entry in the CRM and salespipeline, enabling reliable forecasting, reporting, and overall team efficiency.
• Maintain knowledge of products, pricing structures, and industry trends to confidentlysupport clients and internal teams.

Qualifications

• 2+ years in a sales support, customer service, or administrative coordination role;experience in construction, design, or educational sales is a plus.
• Proficiency with CRM tools (e.g., HubSpot, Salesforce), Microsoft Office/GoogleWorkspace, and basic order management systems.
• Strong organizational skills, attention to detail, and ability to manage multiple prioritiessimultaneously.
• Exceptional communication and interpersonal skills; customer-centric mindset.
• Self-starter with the ability to work both independently and as part of a collaborativeteam.

Why Join Us

Working at Bienenstock is more than just a job, its part of a mission to reconnect children with
nature and transform outdoor learning environments.

• Mission-driven work & purpose: Join a team thats building natural playgrounds, outdoor classrooms, and green schoolyards to foster childrens development and connection to nature.
• Team events & gatherings: Enjoy regular team-building events, seasonal celebrations,and gatherings that strengthen connection, culture, and collaboration across departments.
• Competitive pay and comprehensive benefits package.