About the Job

We are seeking a Clinic Office Manager for a high volume, multi-practitioner location in NW (Dalhousie) Calgary. This role is pivotal in supporting exceptional patient care experience, staff performance and team wellbeing. Our ideal candidate exudes positivity, focuses on solutions, and has experience in a team lead role.

The Office Manager plays a vital role in implementing and upholding policies, procedures, and processes aimed at optimizing the experience of all clinic patients and visitors. Serving as a culture leader within the clinic team, they exemplify refined relationship-building skills, respect, and strong interpersonal communication. Moreover, the Office Manager ensures compliance with clinic regulations while maintaining effective operations through efficient scheduling and robust inventory management practices. They actively contribute to the ongoing strategic direction of Satori by providing regular metrics and insightful reporting on all clinic operations, including but not limited to patient satisfaction scores, appointment wait times, and inventory turnover rates. By aligning closely with Satori's values, the Office Manager fosters an environment conducive to growth and success, engaging with stakeholders across the board to uphold the clinic's standards of excellence.

Working with Satori Health

Satori Health provides team members with a competitive compensation package that includes health, dental and vision benefits and an Employee Family Assistance Program (EFAP). Enjoy paid personal days, vacation time, and a weekday, daytime schedule.

Responsibilities

Leadership

• Develop and support a high performing team
• Implement and monitor office policies by establishing location-specific standards and procedures; measuring results against standards; making necessary adjustments.
• Commitment to building the company and brand
• Foster positive relationships with medical providers and allied health professionals
• Point of contact for client satisfaction or concerns

Patient Care

• Ensure provision of exceptional client care
• Greet and direct patients to appropriate medical resources
• Time sensitive support of provider requests
• Manage and update patient files
• Point of contact for client satisfaction or concerns

Administration

• Policy and procedure management: determine location-specific policy updates and new policies or procedures needed and coach team on implementation
• Assist senior management with planning and/or regulatory compliance
• Manage clinic HR needs; recruit, train, develop and provide performance management and evaluations for team members
• Ensure PIA, HIA, CPSA and other regulatory compliance
• Keep informed of new clinic and healthcare regulations
• Maintain office efficiency through highly organized operations and procedures, reviewing and submitting supply requisitions and equipment procurement
• Manage internal and external communications, answering questions about the clinic
• Oversee daily clinic operations including billing, A/R, EMR oversight and inventory.

Requirements

• Minimum 3 years experience in a healthcare setting, ideally in family practice or primary care
• Minimum 3 years experience in a medical office assistant or medical office support staff role
• 1-3 years experience in a supervisory, team lead or manager position
• Experience in a physician liaison role would be an asset

Qualifications

• Polished and professional communication skills
• Excellent planning and prioritizing
• High degree of accuracy and attention to detail
• Strong skills in collaborating with team members and Practitioners
• Drive to provide an exceptional patient first experience
• Interest in collaborative care practice

About Satori Health

Satori Health is a collaborative network of clinics, practitioners and health professionals in Alberta. Our mission is to provide comprehensive and coordinated care for all of our patients, and our team culture is built around ensuring our patients receive the proactive and preventative healthcare services they deserve while making sure they feel fully supported throughout their healthcare experience. Our extensive network of practitioners, specialists, allied health professionals and healthcare administrators are all integral in fulfilling this goal.