- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Provide administrative support to Mine Operations and maintain organized records.
- – Coordinate employee schedules, attendance, and communicate with site departments.
- – Collect, verify, and enter operational data into systems and prepare reports.
- – Install and configure office furniture systems according to client specifications.
- – Collaborate with team members to ensure timely and efficient project completion.
- – Maintain tools and equipment, ensuring safety and quality standards are met.