- – Prepare and serve a variety of coffee and tea beverages to clients and staff.
- – Maintain cleanliness and organisation of the coffee station and surrounding areas.
- – Provide exceptional customer service, addressing queries and concerns promptly.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- Offrir des solutions personnalisées et une expérience client exceptionnelle.
- Agir comme expert en service, dépannage et conseils sur les produits.
- Travailler en équipe, s'adapter au changement et résoudre des problèmes.