- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Assess health needs and deliver trauma-informed interventions for participants.
- – Collaborate with interdisciplinary teams to enhance housing and health outcomes.
- – Administer medications and provide crisis intervention using harm reduction practices.
- – Coordinate access to resources and culturally safe supports during crises.
- – Facilitate engagement sessions and implement community-driven wellness initiatives.
- – Build relationships with wellness teams, Elders, and external service providers.