- Diriger l'innovation en IA conversationnelle et l'équipe d'assistants virtuels.
- Collaborer avec les équipes techniques pour intégrer des solutions robustes.
- Établir des indicateurs de performance pour optimiser l'expérience client.
- – Support planning and implementation of ITSM processes and capabilities.
- – Gather, analyze, and document requirements from business and technical stakeholders.
- – Identify opportunities for workflow automation and process improvement initiatives.
- – Lead delivery of mission-critical software, ensuring high performance and adoption.
- – Serve as technical authority, providing strategic solutions and shaping proposals.
- – Mentor and grow engineering teams, fostering a culture of care and collaboration.