- Concevoir des architectures complexes pour réseaux et services
- Agir comme expert-conseil pour projets et intégration technologique
- Élaborer des plans directeurs et assurer la sécurité des infrastructures
- – Support planning and implementation of ITSM processes and capabilities.
- – Gather, analyze, and document requirements from business and technical stakeholders.
- – Identify opportunities for workflow automation and process improvement initiatives.
- – Manage client accounts and serve as the primary contact for account matters.
- – Build trusted relationships with stakeholders to understand business goals and needs.
- – Collaborate with teams to recommend IT solutions and prepare tailored proposals.