- – Maintain cloud and on-prem environments, network configurations, and user accounts
- – Resolve urgent tickets swiftly, ensuring continuity for mission-critical operations
- – Support teams with troubleshooting, training, and documentation of IT workflows
- – Leverage network to identify targets and conduct outreach for client introductions
- – Provide market insights and support proposal strategy for client meetings and deals
- – Maintain CRM records with contact details, next steps, and discussion summaries
- – Translate product vision into actionable tasks for engineering squad delivery.
- – Prioritize and manage backlog to align business goals with customer needs.
- – Collaborate cross-functionally to ensure seamless product launches and rollouts.