- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Oversee routine maintenance and repairs across multiple properties and facilities.
- – Coordinate renovation projects, including contractor management and resource allocation.
- – Conduct inspections to identify maintenance issues and develop preventative schedules.
- – Supervise and direct Maintenance/Security staff to ensure efficient operations.
- – Perform property inspections and coordinate repairs, maintenance, and renovations.
- – Manage contractors and maintain compliance with safety policies and procedures.