- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Lead daily restaurant operations, ensuring quality service and efficient workflows.
- – Supervise staffing, training, scheduling, and performance management for all teams.
- – Monitor financials, inventory, and compliance with food safety and workplace standards.
- – Manage staff hiring, training, scheduling, and performance evaluations.
- – Oversee daily operations, ensuring smooth service and resolving customer issues.
- – Control inventory, budget, and expenses to maintain profitability and efficiency.