- – Develop strategies to drive sales and maximize revenue in restaurant and lounge.
- – Oversee daily operations, ensuring efficiency, inventory control, and cost management.
- – Recruit, train, and schedule staff while managing guest feedback and complaints.
- – Lead and develop Store Managers to build high-performing, accountable teams.
- – Analyze district KPIs to drive sales, profitability, and operational excellence.
- – Conduct store visits to ensure compliance, customer experience, and performance.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.