- – Develop strategies to drive sales and maximize revenue in food and beverage areas.
- – Oversee daily operations, including inventory control and cost management practices.
- – Recruit, train, and mentor staff to ensure exceptional customer service and performance.
- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively to ensure guest satisfaction and drive sales initiatives.
- – Assist in hiring, onboarding, and training staff to build a strong team culture.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.