- – Ensure seamless execution of events by coordinating details and services.
- – Supervise Banquet Department activities, assigning tasks and communicating goals.
- – Monitor budgets and control costs while maintaining high-quality guest service.
- – Lead daily restaurant operations, ensuring quality service and efficient workflows.
- – Supervise staffing, training, scheduling, and performance management for all teams.
- – Monitor financials, inventory, and compliance with food safety and workplace standards.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.