- – Lead and develop Crafthouse team, fostering a positive workplace culture.
- – Oversee daily operations, ensuring high standards for guest experience and service.
- – Manage financial performance, including budgeting, revenue monitoring, and cost control.
- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively with guests to ensure high satisfaction and loyalty.
- – Oversee front-of-house operations, driving sales and developing team leaders.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.