- – Lead and develop Crafthouse team, fostering a positive workplace culture.
- – Oversee daily operations, ensuring high standards for guest experience and service.
- – Manage financial performance, including budgeting, revenue monitoring, and cost control.
- – Build and run weekly and monthly operating cadences across all functions.
- – Create visibility into client health, rep performance, and delivery risks.
- – Develop and standardize workflows for onboarding, performance management, and recovery.
- – Plan and execute events from conception to completion, managing all details.
- – Collaborate with clients to tailor services and meet specific event objectives.
- – Manage budgets and negotiate contracts, ensuring events stay within financial limits.