- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively with guests to ensure high satisfaction and loyalty.
- – Oversee front-of-house operations, driving sales and developing team leaders.
- – Lead, coach, and develop a high-performing store team to drive engagement.
- – Own sales performance, manage KPIs, and execute action plans for improvement.
- – Ensure operational excellence by maintaining compliance, inventory, and store standards.
- MBA ou baccalauréat en gestion des opérations avec expérience pertinente.
- Collaborer à l'élaboration des objectifs et optimiser les processus.
- Négocier des partenariats et gérer les ressources opérationnelles.