- – Provide exceptional customer service by answering inquiries and assisting bookings.
- – Coordinate travel logistics, including documents, itineraries, and supplier communications.
- – Support daily operations and assist with marketing materials and office projects.
- Provide exceptional bilingual customer support in English and French.
- Problem-solve effectively while maintaining a positive team environment.
- Navigate multiple applications to assist members with insurance inquiries.
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.