- – Establishes and maintains instructional design processes for consistent training content
- – Drives cross-team knowledge management systems to enhance learning effectiveness
- – Mentors team members, fostering collaboration and addressing knowledge gaps effectively
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Answer and direct phone calls, emails, and other correspondence efficiently.
- – Schedule appointments, manage calendars, and coordinate travel arrangements.
- – Maintain filing systems, assist with bookkeeping, and prepare documents accurately.