- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.
- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- – Provides direct support and advocacy to families using holistic, culturally safe methods
- – Develops and implements family support plans addressing mental, emotional, and physical needs
- – Organizes community programs and outreach focused on child welfare and family well-being