- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Greet visitors and manage incoming calls and emails with professionalism.
- – Organize and maintain filing systems, ensuring accuracy and confidentiality.
- – Support administrative tasks, including document preparation and meeting logistics.
- – Establishes and maintains instructional design processes for consistent training content
- – Drives cross-team knowledge management systems to enhance learning effectiveness
- – Mentors team members, fostering collaboration and addressing knowledge gaps effectively