- – Greet and check in patients, ensuring a smooth front desk operation.
- – Schedule, confirm, and reschedule appointments while managing patient inquiries.
- – Record patient vitals and update charts in Accuro EMR, maintaining data accuracy.
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.