- – Greet and check in patients, ensuring a smooth front desk operation.
- – Schedule, confirm, and reschedule appointments while managing patient inquiries.
- – Record patient vitals and update charts in Accuro EMR, maintaining data accuracy.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.
- – Maintain cloud and on-prem environments, network configurations, and user accounts
- – Resolve urgent tickets swiftly, ensuring continuity for mission-critical operations
- – Support teams with troubleshooting, training, and documentation of IT workflows