- – Greet and check in patients, ensuring a smooth front desk operation.
- – Schedule, confirm, and reschedule appointments while managing patient inquiries.
- – Record patient vitals and update charts in Accuro EMR, maintaining data accuracy.
- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.
- – Establishes and maintains instructional design processes for consistent training content
- – Drives cross-team knowledge management systems to enhance learning effectiveness
- – Mentors team members, fostering collaboration and addressing knowledge gaps effectively