- – Provide exceptional customer service by answering inquiries and assisting bookings.
- – Coordinate travel logistics, including documents, itineraries, and supplier communications.
- – Support daily operations and assist with marketing materials and office projects.
- – Prepare compilation engagements and complex tax filings for various entities.
- – Manage client files, ensuring accuracy, compliance, and timely completion.
- – Train and mentor junior staff, providing technical guidance and feedback.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence