- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- Bilingual communication skills in English and French for customer support.
- Proactively resolve customer inquiries and ensure satisfaction promptly.
- Strong organizational skills and attention to detail in a fast-paced setting.
- – Manage CEO's calendar, prioritize meetings, and anticipate scheduling conflicts.
- – Draft correspondence and triage communications for the CEO's inbox efficiently.
- – Plan and coordinate all business travel, including detailed itineraries and logistics.