- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.
- – Ensures efficient operation of the ONE Stop Shop front counter for customer support.
- – Provides essential administrative support to management and Council Committees.
- – Assists with budget administration and payroll support for departmental operations.
- – Answer and field calls, emails, and inquiries to ensure effective communication.
- – Organize and schedule events, meetings, and appointments for office staff.
- – Maintain office supplies, accounting, and confidential records for smooth operations.