- – Provide trauma-informed support and crisis intervention for youth overnight.
- – Conduct welfare checks and maintain safety protocols in a live-in treatment home.
- – Document incidents and prepare handover briefings for morning staff and case managers.
- Expérience en service à la clientèle, idéalement en télécommunications.
- Résoudre les préoccupations clients tout en offrant un service exceptionnel.
- Maîtrise des outils informatiques et des technologies VoIP requise.
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.