- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.
- – Support recruitment by posting vacancies, reviewing applications, and coordinating communications.
- – Conduct candidate prescreens, schedule interviews, and maintain recruitment records in Employment Hero.
- – Assist with onboarding, manage HR inquiries, and prepare routine HR communications and reports.