- – Manage a team delivering high-quality digital services to government partners.
- – Ensure adherence to operational processes for incident and service request management.
- – Foster a positive team culture while driving continual service improvement initiatives.
- – Answer and field calls, emails, and inquiries to ensure effective communication.
- – Organize and schedule events, meetings, and appointments for office staff.
- – Maintain office supplies, accounting, and confidential records for smooth operations.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.