- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- Bilingual in English and French; excellent communication skills required.
- Analyze and process health benefit requests from professionals efficiently.
- Provide top-notch customer service while liaising with healthcare providers.
- – Prepare and coordinate reports, agendas, and meeting materials for executives.
- – Analyze correspondence and manage executive attention on critical submissions.
- – Organize daily operations, establish procedures, and monitor administrative workflows.