- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- Bilingual in English and French; excellent communication skills required.
- Analyze and process health benefit requests from professionals efficiently.
- Provide top-notch customer service while liaising with healthcare providers.
- – Direct and coordinate aerial wildfire suppression operations and airspace management.
- – Conduct aerial reconnaissance and provide clear radio communications post-mission.
- – Develop and deliver training for Air Attack Officers and wildfire management staff.