- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- Expérience en service à la clientèle, idéalement en télécommunications.
- Résoudre les préoccupations clients tout en offrant un service exceptionnel.
- Maîtrise des outils informatiques et des technologies VoIP requise.
- – Serve as primary contact for executives, customers, and business partners globally.
- – Draft and review correspondence, reports, and presentations for senior management.
- – Manage confidential records, assist with procurement, and track project milestones.