- – Manage a team delivering high-quality digital services to government partners.
- – Ensure adherence to operational processes for incident and service request management.
- – Foster a positive team culture while driving continual service improvement initiatives.
- Diriger des négociations complexes et évaluer des opportunités stratégiques.
- Agir comme conseiller stratégique pour la direction sur les partenariats.
- Analyser des données financières pour soutenir la prise de décision.
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.