- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- Bilinguisme requis; expérience en administration juridique souhaitée.
- Gérer les plaintes et soutenir les avocats dans leurs tâches.
- Maîtrise des outils Microsoft et souci du détail essentiel.
- – Prepare compilation engagements and complex tax filings for various entities.
- – Manage client files, ensuring accuracy, compliance, and timely completion.
- – Train and mentor junior staff, providing technical guidance and feedback.