- – Own administrative tasks, transforming convoluted processes into efficient systems.
- – Build and maintain processes in Monday.com, Slack, and Google Workspace for efficiency.
- – Manage office logistics, including organization, supply restocking, and general upkeep.
- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.