- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Provide short-term counselling and crisis intervention for military families.
- – Develop and implement psychosocial services and community program referrals.
- – Engage with CAF and Veteran families through outreach and information sessions.
- – Maintain accurate financial records using QuickBooks and Sage 300.
- – Process accounts payable and receivable, ensuring timely and accurate billing.
- – Perform bank reconciliations and prepare financial documentation for reporting.