- Diriger l'innovation en IA conversationnelle et l'équipe d'assistants virtuels.
- Collaborer avec les équipes techniques pour intégrer des solutions robustes.
- Établir des indicateurs de performance pour optimiser l'expérience client.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Provide trauma-informed support and crisis intervention for youth overnight.
- – Conduct welfare checks and maintain safety protocols in a live-in treatment home.
- – Document incidents and prepare handover briefings for morning staff and case managers.