- – Manage and review U.S. federal and state tax returns for diverse clients.
- – Lead U.S. tax compliance engagements, ensuring timely and accurate deliverables.
- – Train and mentor team members, providing guidance and performance feedback.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Develop and implement recruitment strategies to attract qualified candidates.
- – Conduct interviews and assess candidates to ensure they meet qualifications.
- – Maintain applicant tracking system and provide updates on recruitment metrics.