- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Manage and review U.S. federal and state tax returns for diverse clients.
- – Lead U.S. tax compliance engagements, ensuring timely and accurate deliverables.
- – Train and mentor team members, providing guidance and performance feedback.
- – Designs and maintains production-grade Kubernetes clusters across multiple environments.
- – Provisions cloud infrastructure using IaC frameworks like Terraform and Pulumi.
- – Builds and optimizes CI/CD pipelines, integrating automated testing and deployment.