

- Analyze incidents, requests, and problems for resolution within SLA.
- Investigate application issues and engage teams/vendors for resolution.
- Perform configuration, operations, and Billing related activities.


- Deliver the Families Plus program to African Nova Scotian families
- Promote family well-being, safety, and resilience
- Utilize child development, trauma-informed support, and therapeutic skills

- Teach training classes as directed
- Conduct and instruct courses
- Assess, evaluate, and test students










































