- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- – Design reliability architecture for distributed services, ensuring fault tolerance.
- – Build monitoring and observability systems to enhance operational awareness.
- – Lead incident response efforts, driving improvements to reduce service disruptions.
- – Meet homeowners to provide painting estimates and close sales in person.
- – Follow up on inbound leads and convert them into booked projects consistently.
- – Generate leads through referrals, networking, and local outreach efforts.