- – Serve as primary contact for customer inquiries via email, chat, and phone.
- – Troubleshoot and resolve issues related to transactions, payouts, and refunds.
- – Document interactions accurately in CRM tools, ensuring compliance and clarity.
- – Develop and execute annual marketing plans aligned with organizational goals.
- – Lead end-to-end marketing campaigns across digital, print, and social channels.
- – Track KPIs and optimize strategies for client acquisition and brand awareness.
- – Lead client relationship management to ensure exceptional service delivery.
- – Manage and mentor Account Managers to drive team performance and growth.
- – Develop scalable workflows and metrics to optimize service delivery and quality.