- – Manage a portfolio of 100-150 clients, ensuring retention and expansion goals.
- – Act as a strategic advisor, driving adoption of HR, Payroll, and Benefits solutions.
- – Collaborate with internal teams to address client needs and enhance service delivery.
- Concevoir des solutions Amazon Connect évolutives et sécurisées.
- Gérer l'intégration et le déploiement avec des partenaires externes.
- Diriger des migrations vers CCaaS tout en optimisant l'expérience client.
- – Provide first and second-line cyber support to customers, ensuring satisfaction.
- – Identify and mitigate threats across various platforms, enhancing security measures.
- – Maintain and update cyber security documentation, ensuring compliance and accuracy.